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Grainger Industrial Supplies
I placed a couple of orders earlier this week and the amount of discount varied by product. For example, I had been paying $1.99 for a conduit clamp. The price dropped to 48 cents each after discount. A v-belt came down about 30 percent. Other items only came down from five percent to 15 percent. Any reduction is money saved but some of the discounts were just short of miraculous.


Carolyn Grube - Jimco + Missouri
Current News
HOTELENGINE Savings
September 11, 2017
Member Savings Program partners with Hotel Engine, a private hotel booking platform, to connect associations and their members to deeply discounted hotel rates. + read full story

HP Partnership
September 07, 2017
HP Inc. has teamed up with Member Savings Program to offer you the benefit of purchasing high-quality HP Inc. products at discounted prices. HP.com offers a broad line of consumer and commercial products, from notebooks and desktops to printers, accessories and more! + read full story

PENSKE Truck Rental
June 15, 2017
The MSP has added PENSKE Truck Rental as the latest money saving vendor. + read full story

RingCentral added as Cloud Telcom Solution
June 01, 2017
RingCentral added as Cloud Telcom Solution. + read full story

Strategic Alliance Announced
May 28, 2012
Member Savings Program and Industry Huddle partner to assist small and mid sized businesses. + read full story

New Association Partner
January 20, 2012
The Buying Group and the North Carolina Plumbing and Mechanical Association have signed an agreement to have TBG provide it's turnkey association affinity program to the NCPMA and NCPMA members. + read full story

New Savings Programs
October 13, 2011
The Buying Groups' Member Savings Program has added 8 new suppliers to its' ever growing list of member savings opportunities. + read full story

Hearing Health Plan Announced
May 12, 2011
EPIC HEARING HEALTHCARE AND THE BUYING GROUP PARTNER ON MEMBER SAVINGS PROGRAM - Program Helps Members save money on their hearing care + read full story

Grainger Industrial Supplies Launched
January 24, 2011
Members save an average of 28% on Graingers' maintenance, operational and repair products. + read full story

ADP Increasing Discount for members
January 01, 2011
25% off -current and new customers + a credit of up to $400. + read full story

Buying Group of Buying Groups - New Buying Group Alliance Announced
December 22, 2010
New Group Purchasing Organization Alliance means increased savings for members. + read full story

Gasoline Savings Now Available through the Member Savings Program
December 28, 2009
MEMBER SAVINGS PROGRAM PARTNERS WITH MOREGALLONS
TO PROVIDE A SOLUTION TO FIGHT RISING FUEL PRICES
+ read full story

Going Green and Making Money
October 14, 2009
Money for your used Consumer Electronics + read full story

Canadian Credit Card Processor
January 28, 2009
Collective Point Of Sale Solutions added as preferred Canadian Credit Crad Processing Partner. + read full story

Health Insurance now Offered by MSP
November 29, 2008
MSP now offers comprehensive Health coverage. + read full story

New Employee Benefit Announced
September 07, 2008
Comprehensive Wellness Program announced.

+ read full story

SBTV.COM
May 01, 2008
The Buying Group announces newest Partner. + read full story

TBG expands in Canada
January 10, 2008
Payworks announced as first Canadian based supplier. + read full story

WebEx joins the growing list of Savings Suppliers
December 06, 2007
WebEx savings and productivity now available + read full story

NCO added as newest supplier
June 22, 2007
TBG has chosen NCO Financial Systems, Inc. (NCO) as its endorsed collection agency. + read full story

Affinity Solution Announced
June 01, 2007
Outsourced Solution now available + read full story

CEA Newest Association Partner
December 16, 2006
CEA AND THE BUYING GROUP PARTNER ON MEMBER SAVINGS PROGRAM
+ read full story

Gevity added as new supplier
December 10, 2006
Gevity HR Solutions added as newest TBG Supplier + read full story

Webcast Interview
October 28, 2006
Interviewwith the Founder of The Buying Group. + read full story

Lifelock - New TBG Supplier
October 21, 2006
Lifelock, the Identity Protection Services Company, is now being offered to Buying Group Members and Member employees. + read full story

Newspaper Article
October 02, 2006
Buying Group Featured in Sarasota Newspaper
+ read full story

Account Managers Added
September 28, 2006
The Buying Group adds 4 Customer Care Consultants. + read full story

Consumer Site Launch
July 04, 2006
July 4, 2006: TSG Buying Group Inc. has launched the USA Buying Group Consumer site at www.usabuyinggroup.com
+ read full story

NEWS



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What's your Website's ROI?
12/26/2009

Some e-commerce sites looking for a way to deal with confused or inquisitive online shoppers have begun offering live chat capabilities, where shoppers can interact with customer service representatives in real time to ask questions or get help.

Bold Software, creator of one such e-commerce live chat solution, conducted a survey of US online buyers to investigate whether the feature had an effect on online shopping habits.

The study found that online buyers who had used live chat were more likely to make online purchases at least once a week (40%) than buyers who had never chatted (22%). Respondents who hadn’t used live chat were likely to be infrequent online buyers, with 36% making a purchase less than once per month compared with 18% of chatters.

Talkative online buyers also made a greater portion of their purchases over the Internet during the holiday season. Almost two in 10 live chat respondents did more than 75% of their holiday shopping online, compared with 14% of those who did not chat. A further 25% of chatters made 51% to 75% of their purchases on the Web, versus just 10% of those who did not participate in the chat service.

Most live chatters ended up satisfied enough to return to the e-commerce site in question, a particularly important point during the recession, when customer retention is crucial. Fully 63% of respondents who chatted said they were more likely to return to the site, and 62% reported being more likely to purchase from the site again. A further 38% of respondents said they had made their purchase due to the chat session itself. All these attitudes were even more prevalent among respondents who bought online at least weekly.

Live chat cannot solve every e-commerce problem, however. ATG’s “Customer Service Survey” found US online shoppers preferred live help over the phone via click-to-call when dealing with sensitive or complicated information, technical problems or a large amount of money.

For simpler queries, such as those about order status, promotional information, shipping options or cheaper services, live chat was the preferred customer service option.

In a market where inducing shoppers to make a purchase and getting those purchasers to return are critical, live chat is a valuable service.

Source: Emarketer.com - August 19, 2009



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